It seems someone went running to the press regarding an evac today.
At 10.15am today, an assisted exit took place in the station when a guest, at the end of their ride, held their harness down during the routine harness release, triggering our sensors.
The ride then needed to be reset as required by our operating processes and is now re-open.
– ALTON TOWERS RESORT SPOKESPERSON
And Alton Towers posted a video online
from Operations Director regarding what happened and why as stated in the above quote. Glad Alton Towers are now having a no-nonsense viewpoint regarding what media report.