MakoMania wrote:4pm closes have now been rolled out into July as well. What is going on!? This is madness.
Dan wrote:MakoMania wrote:4pm closes have now been rolled out into July as well. What is going on!? This is madness.
Only July 2nd-5th are 4pm closes.
Coming to see us today? We're experiencing high winds, meaning right now many of our big rides can't operate safely. We're monitoring the forecast closely, and working hard to open rides as soon as it's safe to do so. Keep an eye on ridetimes.co.uk for availability!
Justin wrote:Ride close was probably extended due to the closures earlier in the day rather than it being extended because of guest numbers. Either way, it is good that Alton took action to give visitors an extra hour
Robert.W wrote:4pm closings this time of the year are absolutely insulting. They absolutely don't care for guests experience whatsoever, do they!? The fact that they extended opening due to poor ride availability isn't redeeming at all when the park should have been open until 5pm anyway, even without any problems with ride availability.
Dan wrote:I can assure you there are many people working across the resort that do care for the guest experience, so for you to suggest otherwise is insulting.
The park are doing the best they can with the budget that Merlin have given them.
Robert.W wrote:I should have been clearer. MERLIN don't care for guest experience. I'm not denying that there are lots of passionate and caring people who work at Alton Towers who do care for their guests. Sadly Merlin don't care, clearly, and that does impact guests experience negatively, wether staff at Alton care or not.
Robert.W wrote:Remember how we were talking bout how Altons employees do care about guest experience? Well, it looks like some of them don't, doesn't it.....
Seriously though. Watching YouTube while they're supposed to be working? Doesn't exactly look great. Lessons could have been learned from the many mistakes prior to this, but no, that would be way too easy wouldn't it.
MakoMania wrote:They cannot be expecting to shut the park at 4pm all of this week surely? There are several queues in excess of 45 minutes and the weather is amazing!