Andy Mc wrote:
Quite an interesting read from an ex-employee of Alton Towers, sharing their view on the negative comments found on social media in regards to the young staff who worked on The Smiler the day of the incident and how they responded.https://getupfromalltimelow.wordpress.c ... on-towers/
If that is true then a hell of a lot has changed since I was there in 02/03. The training was excellent, with several days of job training, as well as a 2 day course in magic HQ on guest services, team building, and a general induction. The communication and safety procedures were excellent.
Certainly much better than other places I've worked since. After Alton Towers, I moved out to Chapel St. Leonards and went on to work at a well known theme park / attraction near Skegness, I will not say where, but you can use your imagination, it's not that hard to work out. And I kid you not, I got the job by walking in and asking if there were any vacancies, at which point I was told to report to the staff room the next morning. The next morning I was told which ride I was operating, and given a folder which had a sheet on general operation of the ride, and several pages of safety and emergency procedures behind that, which I was supposed to read. I was told to go and start the ride up, and operate it. Nobody came to help, nobody explained anything, No general induction or H&S training was given at all. I Simply had to follow the folder on my very first morning. Ok so it was a kids ride, but the first ride I was put on was a mini monorail ride, which took riders along a very high monorail in an open car, and then into a themed area of tunnels. So we're not talking a simple start stop carousel here. During that first day I was moved onto 3 different rides, all of them as a solo operator, all of them kids rides, but all of them with no more training than the rides operation folder. Needless to say I didn't stay there very long.
In fairness I should also point out that I was told I would have to do some "training" before I could be put on any of the adult rides... What that training consisted of is anybodies guess.
Alton Towers, compared to this place, and other places I've worked since, is by far the most professional, well structured, well organised and safest place I have worked. It was also the most fun, a happy place to be. Has so much really changed so quickly???