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Swarm Chris
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 1:28 pm

Going back to the cashless payments, even though the Burrito Bar has a big card payment only sign, it appears that is meant to correspond to just one till. The other accepts cash.
 
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 5:43 pm

Any news on what’s happening with Vortex? I’m going in a few weeks and I was wondering if any work is going on with It?
 
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 7:32 pm

Dan says hi wrote:
Any news on what’s happening with Vortex? I’m going in a few weeks and I was wondering if any work is going on with It?

I haven't noticed anyone working on it over the last few weekends.

I didn't look very much into it today, but with tech services concentrating on Samurai today, I'm guessing nothing happened today either.
 
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 8:03 pm

The park was very quiet today and looking at the queue times now it must be nearly empty. Given it was a sunny bank holiday Saturday, with extended opening and the club night, I expected it to be pretty packed.

Great for me on getting on things without queing, but a little sad that the new events we have this year didn't seem to be draw in the crowd quite as much as I'd expect.
 
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 8:12 pm

I think the weather forecasts haven't helped as a lot were saying torrential rain and thunder storms
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 8:41 pm

Quite possible this is the issue.

Easter was also empty due to the weather, although it did actually rain then. A lot!
 
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Re: Thorpe Park Resort - General Discussion

Sat May 26, 2018 9:43 pm

Dan says hi wrote:
Any news on what’s happening with Vortex? I’m going in a few weeks and I was wondering if any work is going on with It?

I would heavily assume that Vortex would be returning at some point this season because of the pins (I think they're new but I'm not certain because I only started collecting pins this year). 
 
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Re: Thorpe Park Resort - General Discussion

Sun May 27, 2018 7:39 pm

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Peperami is continuing their partnership with Thorpe Park with this screamer of a video!
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Re: Thorpe Park Resort - General Discussion

Mon May 28, 2018 7:38 pm

These Pepperami adverts have been pretty clever by Merlin. I wonder who is footing the bill for them.

In other news, Twitter is currently full of angry people stuck in the Thorpe Park car park. Most been there for an hour waiting and it's just grid lock in the heat. Some reports saying only 2 barriers working, most saying lack of staff and one picture shows people queing to leave via the entrance.

These barriers are a disaster across all the Merlin parks and I've seen grid lock caused even on off-peak days at off-peak times because people get to them and then can't get out because either they don't have a ticket or the machine simply doesn't work.

Angry rant time for all those currently stuck in the car park.

£7 per car. Most cars now contain very hot, angry, upset and generally unhappy people. Hopefully they all complain, but this will in turn clog up guest services and will no doubt lead to complimentary fast passes or return tickets being given out. Staff will no doubt get abused the longer people wait and the hotter it gets. Guests will be put off coming back and the word of mouth won't be what a good day they had but what a horrible experience they had trying to get out of that place. Total profit remaining from that £7...?

Merlin, you have some great people working for you doing everything they can to make people have a brilliant time at your parks week-in-week-out, no doubt working near minimum wage. The least you could do is start applying some management decisions that don't do their best to destroy all of that for absolutely no reason. There's absolutely no way you can defend this craziness. The idea that you believe there's a 96% guest satisfaction across your parks makes me wonder just how many times Merlin management visit their parks and actually experience them like their customers do.

Merlin £7 per car is about a £2.50 increase on a entry ticket if we assume an average of 3 people per car. Would people really notice that...?

Edit: Gates are apparently not accepting credit cards tonight even though people had been told to pay at the gate. They're now being redirected to the annual pass building to purchase a ticket, which has a huge queue of angry people.

Edit 2: Two hours and people still stuck.
 
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Re: Thorpe Park Resort - General Discussion

Tue May 29, 2018 6:23 pm

A better solution would be to pay on entry rather than exit. People tend to arrive in dribs and drabs but, generally, they all leave around the same time. Not ideal but neither is the current solution.

At least at Thorpe the bus doesn't get caught in the traffic unlike at Alton Towers!
 
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Re: Thorpe Park Resort - General Discussion

Tue May 29, 2018 6:57 pm

It sure would be and wouldn't require much work to implement as they have 2 lanes incoming and only use 4 lanes to get out anyway. They're already equipped for staff to take payments or scan prepaid barcodes. Allocating 4 staff to payments on entry would make the whole thing smoother. Plus if it's busy getting in then both lanes generally get clogged up anyway regardless of the overhead of taking payments.

Oh and the bus may not get caught in the traffic, but when they sub out the normal bus for a double decker, well it gets caught under the bridge instead...

https://www.getsurrey.co.uk/news/surrey ... s-14720070
 
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Re: Thorpe Park Resort - General Discussion

Tue May 29, 2018 9:23 pm

When you are Merlin and have a situation like that with a two hour queue, you would just screw the barriers and leave them all open so everyone can leave in a timely manner right? I mean, put the guest experience first?

Merlin seem to be the only company that causes guests to get angry OUTSIDE their parks.. Chessington mud, ATR plaza queues, and now this..
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Re: Thorpe Park Resort - General Discussion

Tue May 29, 2018 9:45 pm

I was talking about this today with Dan and said exactly the same thing. I'm surprised they didn't just open the barriers and let people go, especially when the problem is their fault. To make people wait to make their way through a bottle neck on a bank holiday is a little unfair!!
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Re: Thorpe Park Resort - General Discussion

Wed May 30, 2018 10:22 am

(Pretty much) everyone has already paid and got a parking ticket anyway so it’s ridiculous to make everyone wait 2 hours so they can check that everyone has one. They wouldn’t lose more than a hundred or so quid from people who didn’t buy one.
You’re not waiting to pay. You’re waiting for them to make sure you’ve paid
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Re: Thorpe Park Resort - General Discussion

Wed May 30, 2018 10:30 am

They changed the barriers so that they take card payments now - or failing that the one or two staff manned there have the ability to take card payment. When I've been there a lot of people arrive expecting to pay at the gate. So even on a good day it can get jammed with the delay taken for the machines to accept payment.

But otherwise - yep, they ensure they upset those that already paid just as much as those that arrive and realise it's card payment only.
 
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Re: Thorpe Park Resort - General Discussion

Wed May 30, 2018 10:33 am

Well that’s just ridiculous! It’s these card payments that’s making such long lines. They should have to pull out of the queue and pay near the barriers instead of holding up the entire queue
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Re: Thorpe Park Resort - General Discussion

Wed May 30, 2018 10:42 am

Yep. Think the card payment system broke on Saturday making it the extra special chaos.

I got stuck on a quiet Saturday afternoon at Chessington at about 2pm, because people got to the gates at the far end of the car park without realising that they would either need to pay or that they had to pay with a card. Then too many cars behind (and general I'm not moving friendliess) for people to let them move out of the way. Oh and no staff stationed there, they had to come up from the ticketing gates then promptly got into an argument with the driver who only had cash.
 
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Re: Thorpe Park Resort - General Discussion

Sat Jun 02, 2018 6:28 am

And to complete the set of the resort parks getting into the press: enough people complained about the time it was taking to pick up passes yesterday for BBC and local paper journalists to spot it and start asking questions. Haven't seen the BBC report anything, but here's the local paper:

https://www.getsurrey.co.uk/news/surrey ... d-14734246

Quite fair on Thorpe article, I felt, and maybe giving them a little more benefit of the doubt than they perhaps deserve. From seeing this online yesterday it seemed queue times were around 2 hours just to get tickets.

These types of queues have been around a lot this year due to "new systems". The common issue I've seen is not enough staff assigned to ticketing with the secondary issue being the ticket system failing.
 
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Re: Thorpe Park Resort - General Discussion

Mon Jun 04, 2018 4:27 pm

Not sure if this is recent or not, but Vortex is no longer on the queue times section of the Thorpe Park app. Not sure if this is just because it’s currently closed but Quantum wasn’t taken off the app when it was closed for a long period earlier this year.
 
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Re: Thorpe Park Resort - General Discussion

Mon Jun 04, 2018 4:40 pm

Uh oh.. a bit worrying that :-k
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