I visited a couple of Saturday's ago for the first time. Certain aspects I really enjoyed, but overall I was unimpressed with the whole experience.
So, as mentioned above we were moved from pen to pen in the entrance before the first green screen. Queued for about an hour to get to this green screen. Then a lift and walk and you're into the room filled with luggage and another photo op with Donkey. Another 30 minutes before we got to Donkey.
Then, quite possibly one of the most annoying actors I've ever met in my life reads the rules in an ever so slightly comical way. The 'Shrektacular' is totally overused to the point the kids were getting bored and just found him rather strange.
Another short walk and we meet Fiona, who was great and got the whole group singing to get the magic bus working. Then for my favourite bit. The bus was fully operational and a really impressive ride! Thoroughly enjoyed the whole ride experience.
Then on to Sleeping Beauty by Shrek's outhouse. Now I did find her interacting with a man in the group rather funny, but didn't understand her story, and the fact she spoke using mainly text language. Didn't really connect with her as a character and the scene all felt rather rushed.
Moving on throughout the scenes it did improve, the acting got better and I laughed a lot more. The scenery was all very impressive and effects all seemed to be working as they should. Finale seemed a slight anti climax, but who could resist getting a picture with Shrek at the end
Liked meeting King Julien and the DreamWorks photo opportunities.
The photo book was a nice touch, but so unclear! We were handed it so assumed you were given this for free. Silly me, I soon remembered this was operated by Merlin. We decided against getting the book and swiftly moved to the only operating lift.
Non acting staff all very polite and helpful, but it all fell a bit flat for me and family. I know it's not aimed at me but even the kids noticed it fell flat in parts. I'm not sure if it's the scripts they're given that's the problem or their improvisation, but hopefully I just had a bad run.
Done the other London Merlin attractions later which overall made a good day out.