I agree with you there Nemesis fox, the queue was awful on Sunday. it was 2 and half hours long. We were lucky to have fastrack but we still waited for 45 mins to get in. It desperately needs improvements in that regard. They also managed to forgot to dispatch our pen (pen 2) twice, so pen 1 entered before us on three occasions adding 15 to 20 mins onto our wait time. Once inside, went through the whole DB bit and ready to board the train. We got on board and they realised that the group was too big by four people, so we had to wait for the next train. When we boarded the next train, they were six people over. How can they get that number wrong. I wonder how many people throughout the day ended up waiting to board the train twice. What a massive faff.