Had an awful experience on The Smiler yesterday, and the problem seems to be apparent with a lot of the major coasters at Towers - but mainly The Smiler. Fastrack. Yesterday the advertised 50-minute queue, turned into a 130-minute wait, due to the fact that staff were sending round trains FULL of fastrackers causing the general standby line to be moving even slower than usual, I obviously understand that fastrackers have paid the £10 upcharge, however, fastrack guarantees the wait to be 50% less than the advertised wait - when in fact they weren't having to wait much at all, as all the staff were more focussed on getting them through the queue, instead of the waiting guests. I understand that Scarefest is a busy event, often selling out of fastrack early on during the day(s), but I feel the staff should stick to the fastrack ratios that are apparent (most of the time) during the regular season. Although it's not a too major issue, it is very annoying and a simple problem I'd like them to resolve for either Fireworks or next season. Rant over.
Where does it state the wait to be 50% less? I’ve never seen this and I use fast track a lot, have done throughout every season and have never waited more than 10 minutes. I wouldn't pay £100 extra for platinum if the wait was only 50% less. I always thought the stand by queue was so called because it was just that, standing by to go through when there are few / no fast tracks.
As mentioned by Chris, I don't think it's written out anywhere but I have been told that before when purchasing fastrack as well as enquiring about it on their Social Media's. I did hear from multiple people that the other weekend fastrack queues were as long as an hour for Wicker Man and The Smiler, so it does seem to actually happen.
The longest I’ve waited in any fastrack ever is actually one time on Rita which was longer than my originally stated 10 minutes and was more like 20 - 25 minutes. That was because they added a train whilst I was waiting. We’ve done 3 Scarefests this year, and 1 Fright Nights and not waited longer than 10 minutes for anything.
Some rides are consistently around the top end of the 10 minute mark though, such as Smiler, Wicker Man and Nemesis (Nemesis due to the joining point in the queue)
Fright Nights was an absoloute disaster though, we paid for the Ultimate Pass, £150!!! as we wanted to get all the coasters in the dark, and the coasters were not open until around 12 - 1 and shut again at 5 because of the cold... All of them except Stealth which repeatedly broke down (3 times in 45 minutes at one point,) and The Walking Dead. To be fair, we were told we could revalidate the passes next year.