Catering is awful at the moment. Well, in one sense it's by far the best in the UK, but it's so inconsistant.
In the theme park you have fast food places, which is great, but they should really try to get a more substantial place to sit and eat there, especially if they are a "resort" and refuse to make an Alton Village area. Get a T.G.I Fridays or Weatherspoons in the park!
And then, in the hotels, they're trapped you and so offer you a mediocre buffet and rediculously contemporary options for extortianate prices. Get a cheapy resturant in here! As said, a weatherspoons, or burger bar, or something to widen the audience and market. They could make so much money, but are so very money-grabbing and financial minded they can't even see how it could benefit them in the long-term.
Sort it out Alton! There are plenty things wrong with your park, the least thing the resort needs is a posher resturant update - this is a theme park not the Ritz!