I've always found Guest Services a bit of a joke at Alton TBH - not that I've ever needed them desperately, but it's such a dismal little pokey building right in the corner of the park with a single entrance and exit, just big enough to squeeze through if there's noone waiting there - and there's often a queue stretching about halfway over Towers Street.
It should be a welcoming, bright, more open place with more space inside so that people don't have to queue in the rain to get a response. And, of course, the service should be improved, as the complaint which started this, and the lack of any response to e-mails, or any communication whatsoever between booking, office, reservations, etc shows.
There also used to be a Guest Services booth type thing in Forbidden Valley (unless my memory's going) - between where BK is now and Forbidden Treats. I've never understood why that wasn't turned into Sales & Information - after all, would it not make sense to allow people to buy fastrack when they're near rides they want to go on? They could sell a hell of a lot of Fastracks there, and it'd be great to have another base to expand on S&I, along with improving service in general. :D
Adjective: Fat, round, or bulging.