Anyone else experienced anything like this? There were rumors of things getting better, careful use of the word rumor :)
Well that rumor isn't true, unless I was somewhere else. I've had similar problems and have seen may similar problems during my visits to Alton although what I have seen happened in the Burger King up by Cloud Cuckoo Land.
We went there on 8th April, very quiet in there but still quite a few customers. We went to order our food and saw many people(when I say that I do mean ALOT) complaining of being given the wrong orders. There was one case I saw that a man had paid for his meal which was a big order and the woman at the counter gave the meal to somebody else who asked for a small meal. The man told the woman that he'd been there for 10mins waiting for his order, he shown her the receipt and her answer was 'Ooh, I gave it to someone else'.
Luckily with us we had the right order although the burger tasted horrible and it was actually cold and looked black. We couldn't be bothered to ask for a fresh one as it looked like madness there anyway. My dad had a coffee and obviously they don't put milk in there but they filled the whole thing to the top, not everyone likes black coffee. My dad went to the counter and asked for another cup and told the woman that they'd filled the cup to the top. Her answer was 'me no speak english', hmm Your in the UK's best theme park on british soil and you can't speak english?
We saw many angry people in there and we saw one group of people talking to the manager.
If Merlin/Alton think sense in the long term their own outlets will bring more profit in and be more popular with guests, this has been proved with the Pizza & Pasta Buffet.
I think it's disgusting in Burger King, I don't understand really as high street Burger Kings I've been to have been pleasant.