Fri Apr 30, 2010 11:23 am
I have to agree about Thorpe Park. I have only been once as I live a long distance away. Going primarily to go on Stealth and Saw I was obviously gutted that I didn't manage to get on either due to 2 hour queues and Stealth's continual breaking. We bought fast tracks for 6 of us for Stealth for £24. Obviously it broke again and the staff tried to replace those with the cheaper fast tracks tickets worth £18.
I've worked in a hotel which at times shares parallels with theme parks and the guest services aspect and we were always told that to breed loyalty in times of aversion we should over-compensate not under-compensate. When you take and jumper with a small stain back to the shops to change it, you don't accept a replacement if its got dog turd smeared on it.
The ride operators themselves were friendly and approachable but there is just a problem intrinsically with the way they are forced to handle these situations and I think how the park is run.
I was very excited to go and organised the trip for me and my friends, but I wouldn't do it again. That's losing the park upwards of £150 a visit due to issues that could easily be avoided.