As someone who has visited Blackpool, Drayton Manor and Alton Towers in the past week, I couldn't disagree more.
From rides, to shops, to hotels, 99% of Alton's staff are lovely (verging on sickly in some cases actually) and they really do help make the day. Very friendly, attentive and chatty. Ok, Th13teen batching staff aren't always the most friendly and flexible, but how do you think it maintains its massive, expectation-exceeding throughput?
Actually, ride staff in general probably shouldn't be shooting the breeze with guests so much. They should be dispatching rides quickly, safely and efficiently. As they tend to do.
I felt like punching the staff in the face
Do grow up.