Oh relax! Jesus Christ, they only played with the lights! As he said, they waited until they were near the exit before playing with the lights, so they would still be able to see. And you can't sue for being traumatised, by entering the park you agree to a contract stating that you believe you are mentally strong enough for anything that may happen on a ride short of restraints undoing etc.
Anyway, this sounds epic, I would love to have that done to me, I am really very jealous!
Like i said previously, if and that was "if" they had fallen over/tripped and hurt there face then there would be a clear case for damages. When a ride is inspected by the parks health and safety team as well as the insurance companies who insure the park they expect guests to experience a high level of care.
Walking through total darkness when they are not meant to be is not a high level of care and could be classed as being negligent. The lights still should not have been played with. Especially in a place where floors are so un-even indoors! By entering the park you do not agree to that at all. You make a judgement based on the warning signs of the ride.
It really is a big misjudgement of error. And the people who operate the ride will agree to behave in a responsible manner as well as operate as set out by the manual. Flicking lights on and off, I would beleive is not in the manual.
This is therefore misconduct, and any occuring injury (not that I said there were any) could be used as reason for a claim for damages.
A theme park is a place for fun and new experiences, we had both that day thanks to the ride ops.
You go to Alton Towers to forget about our silly rules of everyday society not to jump at the first chance to complain and try to get something for nothing. If everyone did complain when something out of the ordinary happens Alton Towers would become very boring.
If that had happened to someone on their first go of hex i highly doubt they would complain. If anything it would get them talking about the ride even more, sharing their experience with other people.
Every little bit adds to the magic that takes you away from normal life just for one day and if that little bit makes the magic last longer then im all for it.
I would hope that other people get to experience what we did