Tom G wrote:
I really feel for the parks. At first it felt as though the changes that were being made had a minimal affect on the guest experience. Now I think it's gone too far and has just crossed the line to what is acceptable, at least from me as a guest.
The truth is, the people at the parks are trying their hardest but they're stuck between a rock and a hard place- they don't really have any choice other than to save X amount of money and to just get on with it.
It's operated by Merlin, which is operated by accountants. I'm not sure how many of these decisions come down to Ian Crabbe, but it's the accountants he has to answer to at the end of the day.
I'm not sure who exactly it is you feel sorry for, if you mean the general staff - operators etc then fine, but it's still the 'park' making the decision.
It's not that they're hard done by, it's that they've identified an area for a potential saving.
Yes it is true that individual park management make the decision on where money can be saved but they do not have any choice on how much has to be saved. Sadly, they're not in a position where they can just turn around and say, " well, no we're not going to actually". Sure there are a lot of politics involved and like any business there shall be meeting after meeting debating about these sorts of issues, where Senior Leadership teams from the parks can voice their concerns to Merlin who will likely pass this on to Blackstone, which as most people know, is where this is originating from.
Our theme parks have their own amazing managerial teams, they have demonstrated this through various means, whether this is through presentations and interviews with communities or as a few people from our enthusiast community have- we have had the amazing opportunity to be able to work along side them at the parks themselves. It is clear that they are totally invested in their guests and staff and are actually enthusiasts themselves.
I feel sorry for everyone involved, from the front-line-staff losing out on money, to managers having to make pressing and difficult decisions that have an adverse affect on their staff and recently, it seems it'll ultimately have an affect on their guests.
I realise you want to point the blame at someone Tom and as easy as it is to point it at a particular park; it isn't necessarily their doing or their fault, it comes from much higher up.
Don't blink; not even for a second, blink and you're dead.