Delta79 wrote:Considering the above quote, i am surprised AT don't interact on this forum. If they want informed comment, I can't think of a better place to find informed customers.
Dormiens-Dave wrote:The only flip side to that is we yravel the world going to themeparks and have a wealth of knowledge about what works... if used correctly i think enthusiast opinion is a powerful tool and the parks that interact with enthusiasts always seem to work well.
That said Towers at the moment do interact quite alot with enthusaist groups so im not complaining.
AstroDan wrote:They use the forum a lot, but don't tend to interact online. I think they'd be worried to. I actually think it would force more reasoned debate rather than too much toys out the pram.
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mrbrightside wrote:The hotel management do interact however. dsteel posts occasionally in order to give updates on the hotels and waterpark.
James wrote:mrbrightside wrote:The hotel management do interact however. dsteel posts occasionally in order to give updates on the hotels and waterpark.
Unfortunately David Steel no longer works at Alton Towers - so we won't be seeing any posts from him in future.
David engaging with the forums just shows that it does works well and it does link the enthusiast community more with Alton Towers. I wonder what's happened with David's 'big plans' for the Alton Towers Hotel since his departure.
The chances of a 'special forum' being created are very small. Management already reads these forums on a regular basis and our comments are noted. They choose not to join the forums and talk to us (and I don't blame them!) although nonetheless our posts do count for something.
PeteB wrote:Woah thats a quick changeover? I thought he was new at the hotels hence his "master plan" but now he's gone already?
Such a shame, I would have loved to know what he was going to do with the hotels.
James wrote:and he made some wonderful changes to both of the hotels. I've seen more maintenance during his time there than I've seen in years.
Dear Mr *****,
Thank you for contacting the Alton Towers Resort, and in particular for your comments relating to the recent unavailability of the Skyride.
Given our reputation as the UK’s favourite Theme Park, we are never complacent about our customer experience and we take the comments and concerns of our guests very seriously as such feedback allows us to ensure that we are continuing to deliver a truly fantastic level of service to each and every one of our guests.
In this instance, the Skyride was temporarily closed as part of a trial based on low usage on off-peak days. We regularly review the experience that we offer in line with our guests’ needs and expectations, and it is through these carefully considered changes to our operation that we remain a successful business and are able to continue to invest in the overall experience that the Resort offers. However, we decided not take the trial any further and the Skyride re-opened last week and will remain so for the remainder of the season, barring mechanical, operational or maintenance issues.
I hope that you are reassured of our intentions to provide the best experience that we possibly can and we hope to look forward to welcoming you to the Alton Towers Resort soon.
Guest Services Co-Ordinator
Alton Towers Resort