Hi, I'm sorry if this type of post isn't allowed, as far as I can tell it should be okay, but I was wondering if anybody else has had trouble with the staff at AT in the past few years?
I went to Alton Towers every year since about being six years old, it's about a five/six hour drive for me and I absolutely love the place and I'd never experienced a problem until quite recently where last year I had a really unpleasant experience with staff twice.
I was travelling with a group of about five and one of us was quite overweight (I'll call them X) so this is where the problem stems from. When asking a question at the lockers about the log flume we initally got a helpful answer but then got told, while they looked X up and down "but if you're going on with a really fat person watch out because you'll get soaked" which started the two guys off sniggering. Granted, they were young, late teens, maybe early twenties but I think they could have kept that joke to themselves given they're meant to be working and it obviously gave us a rubbish start to the day.
Later on, riding Air, X had to stand out while the rest of us went on. A stroppy young girl handed X a fast-pass and said "Here, you can have this to go on another ride since you're too fat for this one."
I've never had staff be so rude before, especially not at Alton Towers and I'm wondering is this normal staff behaviour now, or am I overreacting? Obviously X is considerable overweight and there's no denying that but I think the staff were over the top about it and made X and the rest of the group feel quite put out and annoyed on what should have been a great day. I feel a bit anxious about returning now
and I'm not really sure what to do. Is this just something we'll have to put up with on our next visit?