I was also on the park on the 19th and as mentioned above Sonic Spinball was closed all day and Rita did have periods where it was closed and open.
The main queue opened about 11am so we got into the ride queue...... we got next to Th13teen and the ride broke down. 15 mins later queue started to move and we got next to ride (front row) and the ride broke down again......
best response to a customer from a Ride Op ive ever heard coming up....
Some lads were arguing with the Ride Op that a ride should never break down and that its bad service to customers who pay when rides are not available ......... the conversation went like this........
Lads "This is wrong you should test the rides before you open and that way we get value for money"
Ride Op "Do you own a car?"
Lads "Yeah so what????"
AT This point i looked at the ride op (She was a pleasant girl who was smiling and explaining the situation to the lads) I replied i know exactly what your going to say to these lads
Ride Op "When you brought your car do you kowo exacly when its going to break down?? "
Lads "Well i dont know when its going to beak down do I?"
Ride Op "We dont know when our rides break down just like you don't know when your car breaks down, It happens"
the Ride Op wasn't talking down op the lads and was polite. She had a fair point Ride Ops don't know when rides break down but they do their best to fix it as quickly as possible.
the ride op left the lads and pointed to me as i was next to them and she said "See he knows and understands" i replied "As soon as you said do you own a car? i knew exactly what you were going to say
I didn't take the Ride Ops name but she was working on Rita on Wednesdsy 19th September and had blonde hair in a pony tail.
Just wanted to say thanks for the truely EPIC way you dealt with the lads who were giving you some stick.
certainly made my day and made me smile