Ok just got back from the towers and I have to say that yesterday the 19th was horrendous from our point of view.
In the park it took nearly 1 hour to collect our pre-bought tickets from the box office.
Our time slots were 3pm and 4pm as there were two groups of parents.
At 2.50 myself and another parent entered the queue for the sanctuary and after 10 mins of the queue not moving we asked a member of staff if we could buy fast tracks and were told no and that there had been a power cut.
After about thirty mins in the queue and many people leaving we saw the lights come back on and about ten minutes later the boom of sound effects coming from the mazes, All looking good for things re starting.
Twenty minutes later the queue for TOT starts moving and empties completely and the gates are re-opened for TOT but not for Sanctuary. The queue for TOT is now completely full and a poor member of staff from Sanctuary comes and tells us that "they are still having technical difficulties due to the power cut and we are more than welcome to join the back of the queue for TOT.
Well the woman next to me nearly exploded with fury as she quite rightly said to the member of staff that all the people left in the queue should have been given the option to join TOT before they opened the gates and why should we all join the back of the queue as we had been waiting for 1 hr and everybody else had just joined.
The manager from sanctuary was called and give her full credit she spoke to us all and offered us fast track for all the mazes as compensation, I accepted and left the queue as our kids had been waiting for probably and hour and a half at this point.
Later in the evening myself and another parent stayed back when the kids and wives went to the hotel and we did the mazes.
Summary of mazes with no spoilers:
TOT: exactly the same as last year but seemed to be a lot shorter.
Sanctuary: Seemed better this year but all the scares were the same, there is only so many times a person going boo is going to scare you, Come on Alton think of some new ideas.
Carnival: Great maze for kids who are a bit brave but not scary and pretty much the same as last year with Jack the knife added.
All in all park looks great, mazes have to many teething troubles / problems and slow throughput.
We have had to leave early today as my son has caught chicken pox and it all came out last night but went into the park on leaving to ask guest services about our unused maze tickets. Again hats off to guest services who have said they will re issue them if we come again before the end of Scarefest.
NOTE POINT THOUGH: today on entering the park security was very present and police on the entrance plaza, A lot of traveling folk around and to me the atmosphere around the entrance plaza was noticeably tense.
I really hope today goes well and that we don't see again travelers taking over the park and causing trouble, there are a lot of families there for a good day out and they really don't want it spoiled by a few.
This was us yesterday in case you were one of the many many peole that stopped for a photo with us: