Dan wrote:

saw-x-smile wrote:

Wait has anyone noticed how they’ve completely destroyed the main queue? Not only did they take out a very important single rider queue, they now expect the general queue and a special fast track (idk much about it I think it’s the disabled but they came in at the bottom of the stairs?) to merge without staff. It was really weird and made little to no sense when I was there.

It’s now been changed so that Fastrack and RAP users both use the same queue from the start, due to the “abuse” some RAP users were getting from people in the main queue for what they interpreted as queue jumping.

Dan wrote:

saw-x-smile wrote:

Wait has anyone noticed how they’ve completely destroyed the main queue? Not only did they take out a very important single rider queue, they now expect the general queue and a special fast track (idk much about it I think it’s the disabled but they came in at the bottom of the stairs?) to merge without staff. It was really weird and made little to no sense when I was there.

It’s now been changed so that Fastrack and RAP users both use the same queue from the start, due to the “abuse” some RAP users were getting from people in the main queue for what they interpreted as queue jumping.

Robert.W wrote:

Ride Acces Pass. It's used by people who aren't able to use the main queue or aren't able to queue for long periods of time due to a disability. Important to note that it is not Fastrack though, as even though the pass holder doesn't have to wait in the main queue line, they still have to wait a certain amount of time before they can use the pass after each ride they go on.

TPC wrote:

RAP is Ride Access Pass. They're designed for those who have a disability and are unable to use the regular queuing system.

The passes come with a time sheet, such that the person goes to the RAP entrance and the staff member marks a return time for them, which will typically be the currently stated queue time. They then return at that time and are given, along with their helpers/group, as direct access as possible to the next available ride.

It's essentially virtual queuing, but with a lot more paperwork.

Edit: Ninja'd

ChessingtonSam wrote:

TPC wrote:

RAP is Ride Access Pass. They're designed for those who have a disability and are unable to use the regular queuing system.

The passes come with a time sheet, such that the person goes to the RAP entrance and the staff member marks a return time for them, which will typically be the currently stated queue time. They then return at that time and are given, along with their helpers/group, as direct access as possible to the next available ride.

It's essentially virtual queuing, but with a lot more paperwork.

Edit: Ninja'd

It's actually the other way round, as you get on the ride they mark a time for your next ride on something else. This only applies to certain rides aswell, not too sure on the ones at Alton, I'm pretty sure at Chessington it's Dragon's Fury, Vampire, Gruffalo, Tiny Truckers, Scorpion, Kobra and Tiger Rock though.

Justin wrote:

The Wicker Man effect is starting to happen with the queue times for The Smiler. They are reducing in length (still long)  but I certainly feel that I don't wait as long as I used to. A little bit of knowledge and planning also comes into play when navigating the park, but I wouldn't buy a fastrack for £10 as I think it is too much to queue the other side of the stairs.

The projectors were off last week, which was extremely disappointing.  The lift hill screens were also off on the Monday, Tuesday and Wednesday I was there. Baggage seemed to be ok last week, although it would be better to have the hold open again.

The ride needs some love though