I have a few problems with this article. Admittedly it's not as desperate as The Mirror's but the reporters clearly know absolutely nothing about theme parks.
All employees were clearly on a major charm offensive with every worker in the resort extra attentive, taking time to ask us if there was anything they could do to help.
The move is in stark contrast to previous visits where staff used to feel disengaged with customers.
Now I don't know about anyone else but aren't Alton Towers staff usually like this? I can't say I've ever had a bad experience with customer service there. Alton Towers have arguably the best staff in the Merlin chain.
While remaining tightlipped about new rules, we have no doubt ride operators checking harnesses multiple times is on the list as during our secret visit we often had our safety buckles checked two or three times before take-off.
Again, isn't this just normal? I highly doubt these reporters visited earlier in the season. Even Google will tell you this is just a normal process, people may just be more aware.
The fact so many parents had given the green-light to let their kids attend left both us and staff members shocked.
This blatantly shows they know nothing about Alton Towers. They haven't had an incident in 10 years. That's a long time, especially for a park with attendance like Alton Towers has. Things do unfortunately go wrong and that has consequences, but Merlin have been doing everything right since the accident in my opinion.
Anyways, that's just my views.