Am making the pilgrimage to Stoke with a disabled member of family. She has problems standing and has a blue badge. I'm not certain from the website what she needs to bring/upload to get access to the ride pass that allows her to not stand in the queue.
Could anyone who's experienced this please give me any advice?
Also in regards to parking, is it better to use disabled parking or to drop the disabled guest off at monorail/park entrance?
Thanks very much guys!
The following has been taken from the Alton Towers website:
The Alton Towers Resort Strives to make sure that our Accommodation, Theme Park, Waterpark and other extraordinary attractions are easily assesible to all of our guest.
Alton Towers Resort offers a Ride Access system, however to ensure the system remains beneficial for those who rely on it, our Guest Services team must see certain documentation before they are able to arrange it. By completing this form we hope to save you time on the day.
We will accept the following documentation as proof of eligibility:
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
2. Personal Independence Payment letter (dated within the last 12 months) showing that you receive enhanced mobility component.
3. A current and valid Blue Badge.
If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).
This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.
It’s really simple to fill in, and usually the Resort are quick in responding. If you fill the form in online and get accepted for a RAP, on the day of your visit simply visit Guest Services and give them the case reference number from the email they sent you. This will allow the disabled member of your party to receive a Ride Access Pass wristband and booklet, which can then be used to access the Disabled queue line on the majority of rides & attractions at the Resort.
With regards to parking, this has been taken from the website:
We offer Blue Badge holders car parking close to the Theme Park entrance. To access this car park please follow the signs when entering the resort. A £6 charge applies upon entering the car park, card payments are not accepted
A current and valid Blue Badge must be presented, disability parking subject to availability and it not available to pre-book
I hope that helps