She says how strapping herself in on the plane brought back horrible memories of the crash. Whilst this will have been sensationalised by the journalists, anyone who has been on a plane will know that they are literally just a seatbelt, and bear no resemblance at all to The Smiler's OSTRs. How could a plane seatbelt over any other type of seatbelt remind her of The Smiler?
Actually, psychologically the two situations are very similiar. You're placing your sole trust in the training and its implementation to someone who's incorrect actions could have catastrophic effects on yor life.
I imagine belting up very likely brought about those same raw memories. It's the physical action that would stir a lot of emotion and I don't think you have any right to judge someone for being psychologically traumatised by such a dreadful incident. No matter how she goes about it.
The Mirror itself is deliberately stirring the story, but it's very much still in the public eye. You only had to scratch through the surface of enthusiasts and standard theme park goers to know that a lot of people are not visiting the resort and don't plan on for a while. I imagine the resort KPI's say something along the lines of 'high number of return visitors who've visited within 18 months, low number or new visitors.' The resort need to focus on getting the trust of those visitors back before the case goes through the courts, which is extremely likely as I don't doubt the HSE and the victims will persue legal proceedings and criminal charges.