Mini review of the attraction.....
Went to Chessington yesterday and experienced a Room on the Broom. The park was not very busy, most queues around 15 mins or walk on in places at times. Only Vampire, Rattlesnake, Dragons Fury had anger queues at times. The queue for Room of the Broom stated 75 mins at most points of the day. Yes, it is a new ride, but the length of the queue in terms of people was not excessive, it’s the throughout of the ride, due to the walk through nature and number of guests in each group it moves extremely slowly.
The queue line area is uninspiring, we queues basically down one path and up the next to the photo shed, could only have been a couple of hundred in front of us and took an hour to do that section (the coffee booth at the end of the first length of queue would have been handy, if the machine had been working - no hit drinks!). Eneventually got to photo shed and asked how much queue beyond it. The attendant said no more than 10-15 minutes. So altogether we waited 75 minutes as advertised.
Got in, in a group of 15 (there were 7 of us), and we were led round by a member of staff, quite quickly!
Couple of observations....
Speed of queue was painful. 15 people going in every 3-4 minutes part of explanation. Family at a time into the photo booth, which is fine, but the other side the queue was still full, so that isn’t an issue. Fast tracks - maybe too many, slowing up the flow of main queue when it moves slowly anyway? Not sure of solution.
Group of 15 was just about ok. Even so, on a couple of sections you were crammed in to see what was going on the screen etc. The size of the rooms is another issue, larger groups that they tried initially would not work at all. Smaller groups slows the queue.
The attraction itself is really well done. Good mix of effects, interactive sections for the children, very clever overall.
Staff member guiding us round was not in any special uniform or themed gear and seemed in a rush to move us on, which is understandable.
It’s just a shame the queue moves so slowly, my mother in law asked one of the staff what they’ll do in the summer when it is really busy, they didn’t know. Several families gave up and left queue and complained. At the end there were staff doing a survey about the attraction.
In the grand scheme of things a 75 minutes queue on a new attraction is nothing, however, this was a quiet day and I can’t see a solution to the throughput.
Great attraction once you’re inside, but size of rooms, lack of imagination in the queue line, perhaps too many fast tracks joining queue are issues that I’m not sure that can be solved.