underground carriage, guess what, about 10 headsets were out of use so we were sent back, losing the wow factor and half of our group.

If someone can inform me what happens here that would be great.. I saw night vision mode begin, but it was in night vision and I couldn't move around or hear anything, but something must have been happening because the was movements on the actual train (could see the train moving like an underground train and that's it) was moving and people were screaming, a few seconds later I saw what I think was the thing scaring people's outline and shadow darker stood opposite walking around towards me through the window, more people were screaming, again anyone able to tell me what was happening? Next was a mainly working part, the teenager with the lighter coming to talk, and I couldn't hear much but I remember something to do with saving yourself from the bad stuff or something or other and a barking dog, I couldn't see that either as my screen wasn't moving anywhere. Next I saw something on the floor for two seconds, went out of view but it did look scary, a few seconds later an actor stroked my leg, and because I couldn't look on the screen I had no idea if it was the person near me tapping me or an actor. A few seconds later we left the train to see the first working effect. The monster shadow in the smoke onto my third favourite part of the ride which was good, the evac and train crash, we were told why we were evacced but i feel it would have been better if it was an evacuation notice like on a train for delays, saying something similar to 'welcome to the Underground, follow the evacuation procedures, cover your mouths and move forward quickly. Harmful gases are coming up but we are unaware of the cause. Leaves enough time for the train in front to stop stacking and move forward and is more immersive (obviously more professionally worded) the train crash was good, and made me jump a bit, but not much due to me being stood at the back and slowing Down straight away, maybe some 'Sparks' coming off the wheels? It was very good though, and there was an actor crawling shouting for help in a croaky voice and stroking people's legs which was my favourite little touch. We ran over to get back on, which looked great, but finding a seat was tricky as well as the ride started and we had our headsets on, until it stopped, and we took our headsets off again for a few minutes odd due to stacking, and unbeknown to me the video on the screens above was the VR, ruining some of the surprise. After that mishap the ride ran fine, and I loved it. It was one of my favourite rides (at least that part) there was parts which made you move back into your seat, jumpy parts, very convincing motion and it all came together beautifully, despite it being the part I've seen lots of negative reviews for. I loved it and it was 9/10. Same for the pre show, and I'd say 8/10 for the Middle scene. Sadly all the delays and broken parts on the first part left a bit of a sour taste, but I imagine if the first part when working is even near as good as the second part was good the whole ride would average out at a 8.5, but with the poor run I had I'd give the first VR scene a overall of 3 and the ride itself a 6. I was left wanting to ride again, and I know if I get a better run through I will rank it higher.