Had a ride yesterday and it was probably the worst I've had on it!
Reliability with the entire system was what was missing. The attraction opened about an hour later than scheduled, and that showed inside.
First little issue was the lack of fog in the preshow- there was a teeny
little trickle, but it would be un-noticable if you weren't looking/waiting for it.
Holding room came and it's a shame to see the actor (or really enthusiastic host) wasn't there, but the real issue was how long we were in there. We waited over 5mins with no communication to say there was a hold up- so much that someone in our group used the time to do their Duolingo lesson!
First VR had a few small niggles with the film cutting out, but at least they solved the issue with the actors audio (which is ironic, but more on that later).
Live action section has had a little change with two actors wandering about Fright Nights style- but the redesign really hasn't been designed for that as we saw one of them resetting.
Second VR is where we encountered the biggest issues. Almost everyone had an issue with the audio repeatedly cutting out from anywhere between 1-20 seconds, and sometimes when it came on it wasn't synched up.
And the final scene had a bit of an issue as well, with the show not starting for a few minutes- but the issue here, like with the holding room earlier on, was that there was no communication to guests during the hold-up! Just a simple "we're having a few techincal issues" would suffice, just so that guests don't feel forgotten about.
It's such a shame to see that the ride still
has these issues (likely because of how much tech there is, and that if one thing goes wrong everything suffers), but what's sadder is that these issues aren't going to go away.