And to complete the set of the resort parks getting into the press: enough people complained about the time it was taking to pick up passes yesterday for BBC and local paper journalists to spot it and start asking questions. Haven't seen the BBC report anything, but here's the local paper:https://www.getsurrey.co.uk/news/surrey ... d-14734246
Quite fair on Thorpe article, I felt, and maybe giving them a little more benefit of the doubt than they perhaps deserve. From seeing this online yesterday it seemed queue times were around 2 hours just to get tickets.
These types of queues have been around a lot this year due to "new systems". The common issue I've seen is not enough staff assigned to ticketing with the secondary issue being the ticket system failing.