UK theme parks from another point of view!

 
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Morgan
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Re: Thorpe Park Resort - General Discussion

Sun Feb 16, 2020 9:45 pm

Didn't Jungle Escape get relatively low footfall, along with a significant drop in price towards the end of its run? It's a surprise that it's returning if so, especially if it's retaining the upcharge (although it seems some sort of ticketing is necessary for this given it's low capacity).
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Swarm Chris
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Re: Thorpe Park Resort - General Discussion

Sun Feb 16, 2020 9:50 pm

Yep. There was barely ever anyone waiting at it and for a while it had a member of events staff out front attempting to lure people in. Ironically when I did go in via a paid ticket, no one told the staff operating it and they didn't turn up on time.

The story description appears to be the same as last year, so I'd assume nothing has changed inside, which won't help things.
 
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Re: Thorpe Park Resort - General Discussion

Wed Feb 19, 2020 8:34 am

As posted by Thorpe Park Mania, Thorpe Park have given an interview to Companion Stairlifts where they have made the following quote:

In fact, as part of our long-term plan and from reviewing our producers and guest feedback, starting in our 2020 season we have increased the number of rides our physically disabled guests can experience.


It makes me wonder if the work to the Nemesis Inferno station has included reinstating the lift access, as this is one of the few remaining rides with poor mobility access.
 
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Re: Thorpe Park Resort - General Discussion

Fri Feb 21, 2020 1:56 pm

As posted by SouthParks social media, celebrate the start of the season with Saturday Night KISS! the Thorpe Park Launch Party on 21st March between 7pm-2am. Giving access to the park a week before it opens, this neon-themed launch party will give exclusive access to some of the Resort's roller coasters, food and drink, and a party from 10pm-2am from KISS FM’s top DJs such as Billy Da Kid, Tyler West, Scott Garcia & DJ Policy. 

Tickets to the event will cost £10, with hotel packages available, and is a strictly over 18 event. More information can be found here.

Will you be celebrating the start of the season at Thorpe Park?
 
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Swarm Chris
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Re: Thorpe Park Resort - General Discussion

Sun Feb 23, 2020 11:36 am

Thorpe Park appear to have confirmed that WiFi will no longer be free at the park for day guests, and instead become a hotel guest only perk. Additionally unlimited fastrack appears to be given to hotel guests, rather than the one hour limited fast track of previous years.

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Source: Thorpe Park Twitter

Seems an incredibly weird decision, given the hotel is pretty tiny and WiFi was provided by TheCloud for free, as in many tourist attractions. Not really sure why this is a thing now being advertised.
 
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Morgan
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Re: Thorpe Park Resort - General Discussion

Sun Feb 23, 2020 4:11 pm

I- what? Surely this can't be right in this day and age. I'm thinking this might just be an error in the promo image, but if it is indeed true, then that isn't exactly going to incentivise guests to stay an extra day just so then can check Instagram in the queues. Really odd considering how the park has had free Internet for ages, and it's very much a standard at visitor attractions nowadays.
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Swarm Chris
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Re: Thorpe Park Resort - General Discussion

Sun Feb 23, 2020 4:55 pm

Given the amount of people who have questioned this advert, especially on Facebook and no response has been given by the park, I can only assume it's true.

Otherwise, it would appear to be an incredibly misleading advert that they're allowing to remain on their feeds.

Edit:

I asked them about this last week, and didn't get a response to say it wasn't the case. Source: Me on the Twitter.
 
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Re: Thorpe Park Resort - General Discussion

Sun Feb 23, 2020 5:20 pm

The website (which is using the same new branding as the twitter post) confirms that unlimited fast track is still only for an hour

https://www.thorpebreaks.co.uk/offers/e ... gIzMvD_BwE
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Re: Thorpe Park Resort - General Discussion

Sun Feb 23, 2020 5:50 pm

AltonOperator wrote:
The website (which is using the same new branding as the twitter post) confirms that unlimited fast track is still only for an hour

https://www.thorpebreaks.co.uk/offers/e ... gIzMvD_BwE


If that's the case, then it would appear that this advert then is misleading at best and deliberately false at worst?

Very odd for a subsidiary of a multi-billion pound company.
 
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Re: Thorpe Park Resort - General Discussion

Mon Feb 24, 2020 2:06 am

All I see here is usual PR spin that you find with every major company. I don’t necessarily think it’s anything to get worked up over (not that I agree with it either).

They’re always going to try and make things seem more peachy than they are, the worst offender I’ve seen recently is easily Disney, who have their “adults at child’s prices!” ticket offer on (bringing adult tickets to £70) which is still vastly overpriced compared to third parties, but to their site it is technically a deal. They’re not lying about ‘Free Unlimited Fastrack” as you are getting just that. An hour of free use of the “Unlimited Fastrack” product the Resort sell (a fact that is reaffirmed multiple times when booking).

The free WiFi thing is just a mistake by all accounts which at this point doesn’t shock me... but hey at least their website works unlike Towers, who currently have sold out of every Enchanted Village lodge on property for the entire season :lol
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Re: Thorpe Park Resort - General Discussion

Mon Feb 24, 2020 8:46 am

In the Disney case though the offer was based on upon existing prices. So yep, whilst comical that there's barely any difference in price, there's no question of the accuracy of the advert.

Literally calling something Unlimited, saying no further words are needed, but it possibly turning out that actually yes further words are needed because it may be far from Unlimited if it only lasts an hour, starts bringing in a level of dishonesty. Such dishonesty in advertising would head towards false or misleading advertising, which brings us into the realm of the Consumer Protection from Unfair Trading Regulations, which protect from:

The Consumer Protection from Unfair Trading Regulations mean you cannot mislead or harass consumers by, for example:

    including false or deceptive messages
    leaving out important information
    using aggressive sales techniques


Similarly, if it turns out the WiFi issue isn't true, then that's another issue.

Simply no business should be operating in a way where adverts could appear to be deceptive, and UK law is very clear in that.

I've highlighted this issue from Thorpe Park, but I've seen a lot of questionable adverts from across Merlin, including a recent Merlin Annual Pass advert that said things you can do this weekend with your annual pass and showed a series of roller coasters that were of course in parks that are closed. I just cannot understand why this essentially dishonesty is a thing. Especially when they have previously been in trouble with the Advertising Standards Authority for similar things.

Edit: more Merlin bad advertising. An advert for an event that finished yesterday.
 
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Re: Thorpe Park Resort - General Discussion

Mon Feb 24, 2020 10:48 am

Again, not arguing that it’s necessarily okay - just that what they’re stating isn’t false (misleading, but not false) and is immediately clarified multiple times during the booking process. In regard to Disney my point is that they’re charging more money on their website using the same offer as third parties (causing an almost £20 price increase in places). A more on the nose example is Samsung calling their new phone display glass, when in reality it’s plastic - something that is stated literally in the boxes literature and sold as a lie.

I have experience in advertising and so I’m very acquainted with both the Customer Protection Regulations as well as ASA, however, personally I just don’t think it’s that deep when all said misleading advertising is rectified way before point of purchase and therefore is clearly just a complete oversight by the design marketing team - something that I do believe is ridiculous when it can be fixed by adding an asterix next to the Fastrack deal and a a tick against free WiFi in the park. Again, not arguing that it’s okay, just that I don’t necessarily think it should be taken as such a big deal because I don’t know a company that doesn’t do this (and more to be quite honest).

I do wonder when TT lost its magic, and I think when parks are scrutinised for every little thing they do is part of the problem. Next thing you know people will kick off that the Nemesis track isn’t B&M on park advertising and that they wanted to ride an SLC :lol
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Re: Thorpe Park Resort - General Discussion

Tue Mar 03, 2020 4:40 pm

The website has been redesigned, similiar to the new Towers website.
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Dan
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Re: Thorpe Park Resort - General Discussion

Thu Mar 05, 2020 5:05 pm

So, this happened today.

I’ve heard of it happening before but never seen picture or video evidence until now.
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Re: Thorpe Park Resort - General Discussion

Tue Mar 17, 2020 4:52 pm

As posted by SouthParks News, Thorpe Park have announced that the launch party Saturday Night KISS has been postponed. On its website the park wrote:

"Following the latest Government advice as of 16th March, it was advised that where possible the public refrain from visiting cafes, bars and restaurants. The venue where we were due to hold this event falls within this category and therefore we have decided to postpone it. We will look to reschedule this event for a future date."

Refunds are available to guests who bought tickets or hotel packages. For more information see the Thorpe Park website linked.

https://www.thorpepark.com/explore/them ... ight-kiss/
 
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Re: Thorpe Park Resort - General Discussion

Tue Mar 17, 2020 6:39 pm

Thorpe Park have updated their COVID-19 response, following similar information published by Alton Towers this afternoon.

Tickets dated upto 1st May can be used on any open day this season except for FRIGHT NIGHTS. Additionally, the park will operate social distancing policies, particularly in queue lines.

Full information can be found here.
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Re: Thorpe Park Resort - General Discussion

Wed Mar 18, 2020 11:30 am

As posted by SouthParks News, Thorpe Park Resort have updated their COVID-19 response to state a number of attractions will be closed this weekend for passholder preview.

Derren Brown’s Ghost Train, Jungle Escape and Angry Birds 4D will not be open on 21st March. A review will take place to determine if they open on the official opening day on 27th March.

Additionally a number of restaurants will be closed this weekend including The Cantina, Nitrogenie, Amity Doughnut Bites, Fish & Chips, Peckish, Amity Hot Dog Hut, Wilderness Waffles and Old Town Grill.

More information can be found in the link.

https://www.thorpepark.com/about-thorpe ... ronavirus/
 
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Re: Thorpe Park Resort - General Discussion

Thu Mar 19, 2020 7:13 pm

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Thorpe Park Resort has announced that the start of the 2020 theme park season will be postponed in light of the recent measures announced by the UK Government as a result of the COVID-19 virus. The Annual Pass Preview day scheduled for Saturday 21st March has also been cancelled.

The Resort have confirmed that the theme park will remain closed until further notice. Those with hotel bookings are advised they will be contacted if their stay falls before 25th April.

Further updates will be provided as and when the Resort is able to provide further information.
 
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Re: Thorpe Park Resort - General Discussion

Mon Jun 01, 2020 11:20 am

As reported on SouthParks social media; Thorpe Park Resort have this morning launched their online shop, allowing fans of the resort to buy merchandise and souvenirs online for the very first time.

Featuring a number of items that are New for 2020, as well as a selection of retro clothing and pin badges, there’s a wide range of products that allow you to bring a piece of the Island Like No Other into your home.

Will you be making a purchase?
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Re: Thorpe Park Resort - General Discussion

Thu Jun 04, 2020 3:26 pm

As reported on SouthParks social media; Thorpe Park Resort and Chessington World of Adventures Resort have updated their websites to confirm that, in line with current government guidance, they expect to be able to reopen from 4th July 2020.

Thorpe Park Resort have also announced that the opening of Black Mirror Labyrinth will be postponed until Spring 2021.

Guests are advised to look out in the coming weeks for further information around opening times, as well as updated FAQ’s around the health, safety and operational measures that will be in place when the theme parks reopen.
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