I am astounded by the content of that letter.
Reminds me of the film Matilda: "I'm big, you're small, I'm right, you're wrong and there's nothing you can do about it!" (sorry, that film's a favourite in our household!)
Whilst I am impressed by the fact they replied, the whole overtone of the letter and the factual mistakes contained in it almost leave me speechless. I like the fact that despite you informing them you are at college, he blames you
for buying a house in Shipley View, priceless!
There are many many issues facing businesses today and if you are able to speak to the right people they will be able to enlighten you.
So here we miss the opportunity for some enlightenment - if the director of the park isn't the right person then who is?! Why are these issues not explained by the park in simple bullet points so we can see the problems?
Sorry RL, I think this letter deserves a job in the fudge kitchen....