Merlin seem to now be using Facebook as an excuse to not reply to any posts on the Merlin Annual Pass page.
"Merlin Annual Pass Facebook" wrote:
Due to the way Facebook reorders wall posts now (which is not by time/date) we can't respond to Facebook comments however if you have a question you can contact us at [email protected]
RENEWAL PRICES ARE FROZEN - until 30th June 2011, renew before then to beat the increase and you can redeem up to 6 months after your purchase
Eunice Sangster had the common sense and posted this comment on there.
"Eunice Sangster" wrote:
if you click on most recent it puts it in date order for you
To which Merlin replied a load of nonsense.
"Merlin Annual Pass" wrote:
Unfortunately this still doesn't bring all the most recent to the top of the feed for us.
Which is a load of rubbish as it does show the latest feeds, if it didn't then the feature wouldn't be built into Facebook.
I know this is not strictly related to the price increases but it's pretty obvious they have done this due to the amount of anger that has come from this. Emailing them is a waste of space too, I've emailed Merlin many times with questions about the annual pass (as it's something I was thinking about getting a few months back although the prices didn't work well for me) and I've sent a few complaints to them but I've not once received a reply from them. Pure laziness IMO, unless you've got something good to say they don't care. Yet if I contact Alton Towers (which I have done) they reply very quickly, I just don't understand how customer services works for Merlin, but clearly the Merlin Annual Pass department are busy doing something else.
It'll be interesting to see what the new prices are, the current prices didn't work well for me when I was thinking of getting one so I'm sure that a annual pass will be out the question now. It seems rather odd to increase prices half way through the season when they were increased a few months back, certainly hasn't been received well by pass holders.