Right guys and girls of the forum just a little help required.......
I've had a Merlin pass since they were the old Tussards pass way back in 2000 but last year with the Membership I've changed my pass so I don't have to renew and let it roll on. My membership was sorted out no problem took details all fine and processed with ease.
My partner wants a membership for a family of three (herself, her sister and her sisters five year old)
I told them to call Merlin Membership and ask for a family of three Premium membership which would be £11.99 each.
My partners mother would be paying the direct debit for them. She has called Merlin and the person that they spoke to said that the premium passes were not valid on special events. I told them that the premium has no exclusions unlike the standard pass.
As my partners mother will be paying the direct debit but won't be a card holder Merlin has said they they need her permission to collect the passes which is fine. When giving the bank details across Merlin have said that the details they have been given don't match so they can't process the transaction.
My partners mother has contacted her bank and the bank have said there is not a problem as she has banked there for years and has other Direct Debits on the account which are fine. The bank advised her to call Merlin again as there was no problem.
After a second call to Merlin they were told again that they should buy the passes outright but we said we want Premium Memberships. They were then told again that the details don't match and to call the bank back again but the bank have said nothing is wrong and don't know why Merlin can't process it.
It seems that Merlin won't process it after us being told by the bank that the details are perfectly fine. They have tried twice now and were told to send an e-mail to [email protected]
I have used Merlin for years and have always got friends and family tickets without any fuss whatsoever I even set my membership hassle free.
My mothers partner is now at the stage where they are thinking of giving up getting the memberships as Merlin keep saying the bank details are wrong but the bank are saying they are correct.
Can you guys provide any help as they really do want memberships but are. kW at the stage where they are starting to think do Merlin even want the money at all.?