Good idea nuttyslack, I will email the VIP team later on, and will post the response when I get it.
On Saturday at Chessington, I asked for a non-fizzy drink for my daughter as she doesn't like the fizzy ones, and they said no problem and filled it up with Oasis. They did say I could also have tap water.
"I also wanted to check a couple of points regarding the drinks capsules. Whilst we’ve had Premium annual passes for the past few years, I have never opted for the drinks capsules mainly as I cannot bear to carry them around the park all day. Apart from breaking for a meal, we tend to only require a small drink once or twice (about 20% of the capsule would be sufficient!).
On that basis, is there any opportunity of going to the drink refilling stations without the capsule, showing the annual pass and asking for just a small drink in a paper cup perhaps?
Also, my wife does not really like the fizzy drinks or Oasis but prefers a cup of tea on occasion. She commented to me that a tea bag and some hot water would in fact be cheaper than an unlimited volume of Coke, and whether there could be provision to have one cup of tea per visit included in the VIP package, in lieu of the sugary drinks, if the customer prefers?"
"The capsule can unfortunately not be left at any kiosks whilst guests explore the attraction and we are unable to offer a plastic cup that you can collect at each kiosk at your own leisure. We are unable to do this as it shows inconsistency throughout the parks and can become quite wasteful If we introduced this system. We understand that not all guests may not want to carry their capsule around with them however it Is part of the product you purchased to collect plastic cups at different kiosks. The hot drinks is something that we have suspended and has not been communicated that it will be returning again for the same reasons we are unable to offer this."