Aidan Lowe wrote:I think I already know the answer to this but my car was broken into & wallet stolen which had my Premium Annual Pass in it, there isn't anything Merlin can do is there? Am I going to have to purchase a new one now?
Dan wrote:Aidan Lowe wrote:I think I already know the answer to this but my car was broken into & wallet stolen which had my Premium Annual Pass in it, there isn't anything Merlin can do is there? Am I going to have to purchase a new one now?
I believe lost passes can be reprinted for £10 but your best bet would be to check out the FAQ on the MAP website.
You can have your Merlin Annual Pass reissued at your chosen Home Attraction, please note that there is an administration charge of £10.
25. In the event of a lost, stolen and/or damaged Annual Pass, Merlin will re-issue a replacement Annual Pass subject to a maximum of four replacement Annual Passes per Annual Pass holder per year. Replacement Annual Passes will only be issued at the original issuing Attraction to the individual whose details have been provided in accordance with Term 4. An administration fee of up to £10 will be charged for the re-issue of each lost or damaged Annual Pass. The re-issue of stolen Annual Passes will also be subject to the £10 re-issue fee unless the holder can provide Merlin with a relevant crime reference number when requesting that the Annual Pass is re-issued.
jackf1tz wrote:If you get a crime number it will be replaced for free.
Aidan Lowe wrote:jackf1tz wrote:If you get a crime number it will be replaced for free.
If you mean the crime reference number the Greater Manchester Police gave me then yes I have that.
Anyone been through this process before? When I go to a kiosk what do I say, ask to speak to a manager/team leader or what?
If your Merlin Annual Pass has been stolen and you have a Crime Reference Number, we will be able to waive the £10 administration fee. This can be done at your chosen Home Attraction.
2017/18 Merlin Annual Pass packages
We wanted to let you know that on the 28th November 2017, we will be introducing our 2017/18 Merlin Annual Pass packages for Standard and Premium Passholders.*
Our Merlin Annual Pass packages continue to offer amazing value when visiting some of the UK’s favourite attractions and 2017 continues to be an exciting year! So far we have launched the UK’s first Gruffalo River Ride Adventure at Chessington World of Adventures Resort, Ocean Invaders at SEA LIFE London Aquarium, LEGO® NINJAGO® City Adventure at LEGOLAND® Discovery Centre Manchester and much, much more.
As we head into 2018 we are so thrilled to announce new and exciting experiences in our attractions, which we can’t wait to share with you and we know you will enjoy!
*Any Merlin Annual Passes purchased prior to 28th November are not affected by these changes. For more information, please click the link below.
In general though, I think it’s pretty clear that Merlin’s intention is to get more people choosing premium over standard, however the question is whether the number of passes they manage to convert will generate more revenue than is lost as a result of people choosing not to renew at all on standard.