An additional piece of information for those having to deal with Alton Towers or any of the Melin properties about holiday bookings.
Merlin have decided that despite them cancelling the booking contract, full refunds will only be available if you take a time limited voucher. Else any cancellation waivers taken out are forfeit.
Personally, I question the legality of this and would recommend those dealing with any of the Melin parks and facing this issue, to consider looking into chargebacks with their credit or debit card provider. Merlin have not fulfilled the contract, and the consumer does not have the same option to just arbitrarily move their booking making the fairness questionable.
In particular, for credit card purchases, consumers faced with this issue from a Merlin theme park may do well to consider a chargeback under Section 75 of the Consumer Credit Act
Personally, I'm questioning ever staying in a Merlin hotel property again. Previously I would always stayed at the ATH premium rooms. But after Merlin's business practices this last week, unless there is a significant price reason for me to book Merlin, I'll be looking at the many friendly and honourable local accommodation providers.